Shipping Information

All sales are final. CCI does not accept returns or give refunds. 

  • Physical mailing address required; UPS cannot ship to P.O. boxes.
  • Merchandise will be shipped within 5 business days, excluding major holidays.
  • International orders: please make sure to indicate the correct country on your order as CCI’s billing system defaults to USA. International orders ship by USPS International. It may take 4 to 6 weeks to receive an international order. Due to varying customs requirements, CCI cannot guarantee delivery timeframes for international orders.
  • Certificate reprints will be shipped within 3 weeks.

© 2016, Competency and Credentialing Institute. All rights reserved.
CCI’s training and educational materials – in print and electronic form - are protected under federal copyright law.  No part of these publications may be reproduced, copied, modified, or transmitted in any form by any means – electronic or otherwise – without the prior written permission of CCI.  Any unauthorized use of CCI materials is strictly prohibited.  Violation of CCI’s valuable intellectual property rights may incur substantial damages, including statutory damages of up to $150,000 for a single willful violation of CCI's copyright.  CCI has attempted to ensure that all information in this publication is accurate and consistent with standards of good practice from a health and legal perspective.  However, nothing in this publication should be construed as medical or legal advice or opinion and readers should make their own independent practice decisions based on the particular circumstances and the advice of a licensed professional, as appropriate.  CCI does not make any warranties of merchantability or fitness for a particular purpose and is not liable for any claims or damage resulting from use of the information in this publication.